Kitchen Lab Co. cares about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
Strato processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Strato has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data.Strato is bound by contract to secrecy.
E-mail and mailing lists
For our regular business e-mail traffic we use the services of Strato. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. Strato has no access to our mailbox and we treat all our email traffic as confidential.
For handling (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymised) data with third parties. All of the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than is legally permitted.
We collect reviews through the Shopify platform. If you leave a review through our website, you are required to provide your name and email address, which Shopify shares with us so we can associate the review with your order. In the event that we invite you to leave a review, we share your name and email address withShopify. They use this information only for the purpose of inviting you to leave a review.Shopify has taken appropriate technical and organizational measures to protect your personal data.Shopify reserves the right to engage third parties for the provision of services, we have given permission to Shopify. All the above guarantees concerning the protection of your personal data, also apply to the parts of the service for whichShopify engages third parties.
Shipping and logistics
PostNL/ DHL/ DPD
If you place an order with us, it is our job to deliver your package to you. We use the services of PostNL, DHL, DPD and others to perform deliveries. It is therefore necessary for us to share your name, address and place of residence with them. PostNL, DHL and DPD will only use this information for the performance of the agreement. If PostNL, DHL or DPD engage subcontractors, they will also make your data available to these parties.
Invoicing and Accounting
We use the services of Unit4 to keep our records and accounts. We share your name, address and details regarding your order. These details are used to administer sales invoices. Unit4 is committed to keeping your information confidential and will not use your personal information for any purpose other than those described above.
Purpose of data processing
General purpose of processing
We use your data for the sole purpose of providing our services. This means that the purpose of processing is always directly related to the order you give us. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.
Automatically Collected Data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation with fiscal and criminal research
If necessary, Kitchen Lab Co. can be obliged to share your data on the basis of a legal obligation in connection with a governmental tax or criminal investigation. In such a case, we are forced to share your data, but we will resist within the possibilities offered by the law.
We will retain your data for as long as you are a customer of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your customer profile and documents that we have produced as a result of your instructions.
Pursuant to the applicable Dutch and European legislation, you, as a data subject, have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.
Right of rectification
You always have the right to have the data that we process, or have processed, and which relate to you or can be traced back to you, corrected. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.
Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address you provided that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data we process, which relates to you or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.
Right of objection and other rights
When the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Kitchen Lab Co. If you object, we will immediately cease processing your data pending the outcome of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we are processing (or have processed) and we will permanently stop processing the data. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.
Cookies from third parties
Kitchen Lab Co.
Weerdsingel O.Z., 68j
3514AG Utrecht The Netherlands
Contact person for privacy matters: Karline Scheer