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De korting geldt op alle items uit de collectie m.u.v. de outlet.

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Shipping & returns

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Delivery time
Orders placed and paid for before 9:00 PM on working days (Monday to Friday) will be shipped the same day. Holidays are excluded here.
In some cases, the carrier may experience delays in delivering orders.

Postage costs
We ship orders in the Netherlands and Belgium with DHL. For all orders up to €20 we ask for a shipping contribution of €2.99 (NL) or €3.99 (BE). Orders above this amount are shipped free of charge. For letterbox shipments this is €0.99 or €1.99 (NL) and €1.99 (BE) depending on weight.

Track & Trace
You will receive a Track & Trace number for every order by email as soon as your order is shipped, with the exception of letterbox shipments.

Ship to a different address
You can indicate in the ordering process that the order should be delivered to a different address.

Returns

Think carefully when purchasing a product online and be responsible when returning it. We want you to always be completely satisfied with your Kitchen Lab Co. product. So if you wish to return or exchange an item, you can do so within 14 days of receipt at your own expense.

Returning an item is only possible when the item:
• is undamaged
• has not been used

How to request a return?
To initiate a return, please contact us at contact@kitchenlabco.com, stating the reason for return or exchange. Don't forget to add the following information:

- Your order number
- Your name

You can send the item in the original packaging to the following address:

Kitchen Lab Co.
Weerdsingel O.Z. 68j
3514 AG Utrecht

Exchange an item
Unfortunately, it is not possible to exchange an item. To do this, you must return the item as described above and then place a new order. 

Refund
We will notify you once we have received and inspected your return. If the item has been returned in good order, you will automatically be refunded to the original payment method. Please note that it may take some time for the bank to process the refund.