Verzenden & retourneren
Shipping
Delivery
Orders placed and paid before 21:00 on working days (Monday to Friday) will be shipped the same day. Public holidays are not included.
In some cases the carrier may delay the delivery of orders.
Shipping costs
We ship orders within the Netherlands and to Belgium with DHL. For orders up to €40,- we charge a shipping fee of €2,99. From €40,- (after discount) shipping is free.
Shipping to a different address
You can indicate in the ordering process that the order should be delivered to a different address.
Return procedure
Think carefully when buying a product online and act responsibly when returning it. We want you to always be completely satisfied with your Kitchen Lab Co. product. So if you want to return or exchange an item, you can do so within 14 days after receipt at your own expense.
Returning an article is only possible when the article:
• Is undamaged
• Has not been used
How to request a return
To initiate a return, please contact us at contact@kitchenlabco.com, stating the reason for the return or exchange. Do not forget to add the following information:
- Your order number
- Your name
You can send the item in its original packaging to the following address:
Kitchen Lab Co.
Weerdsingel O.Z. 68j
3514 AG Utrecht
Exchanging an article
Unfortunately, it is not possible to exchange an article. You have to return the article as described above and then place a new order.
Refund
We will inform you as soon as we have received and inspected your return. If the item is returned correctly, you will automatically be refunded using the original payment method. Please note that it may take some time for the bank to process the refund.